Shipping policy

At PennyLayne, every order is carefully prepared and packaged to ensure your item arrives safely and in the condition intended.

Because many of our pieces are luxury, collectible, or one-of-a-kind items, additional care is taken during fulfillment and shipment.

Orders are typically processed within 2–3 business days after purchase.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please note:

Orders are not processed on weekends or holidays
Processing times may be slightly extended during holidays, launches, or high-volume periods

Shipping rates are calculated at checkout based on:

All shipping costs are displayed before completing your purchase.

To help preserve the condition and structure of each item, orders are carefully packaged using protective materials appropriate for luxury goods.

Handbags and structured items may include:

We strongly recommend keeping all original packaging and included materials in the event a return is requested.

Once your order has shipped, tracking information will be sent via email.

Please allow carriers additional transit time during holidays or periods of high shipping volume.

PennyLayne is not responsible for delays caused by shipping carriers, weather conditions, or incorrect delivery information entered at checkout.

Customers are responsible for ensuring shipping and billing information is entered correctly at checkout.

Orders that have already been processed or shipped cannot be modified or rerouted.

If your package arrives damaged, please contact us as soon as possible with:

Claims related to lost or stolen packages may require coordination with the shipping carrier.

Certain high-value orders may require signature confirmation upon delivery for security purposes.

For shipping-related inquiries, please contact us prior to placing your order.